Placing an Order with SMWR
All you need to know when placing an order with SMWR.
How to Get Help With Your Order
Something not quite right? We're here to help. If your order isn't everything you hoped for — whether it doesn't suit your needs, has arrived faulty, or you've simply changed your mind — we're happy to assist with an exchange or return depending on y
Editing or Cancelling Your Order
Editing or Cancelling Your Order. Orders move quickly once placed. You have a 30-minute window from the time of purchase to request a change, details on how to do this are in your order confirmation. If you need to update a delivery address, reach ou
Checkout+
What is Checkout+?. At checkout, you have the option to opt-in to Checkout+ which covers return shipping and shipping insurance to your order. When coverage is selected, a return label is included with your order, no additional cost at the point of r
I didn’t receive an order confirmation email. Did my order go through?
No confirmation email?. If your order confirmation hasn't arrived, don't worry, this is usually straightforward to sort out. The first step is to check your bank or payment statement to confirm the order actually went through. If there's no charge, t
Discount Codes
Discount Codes. Occasionally, we offer something special for our community. Make sure to sign up here, or follow us on Instagram. A few things worth knowing: discounts apply to full-priced items only. One code per order. Codes cannot be applied after
Do you have Afterpay?
We sure do. While shopping online, you should find it as a payment option noted on the 'payment' page. You'll need to go past these pages till you see it though: cart > information > shipping then finally you'll get to the payment page. It won't be v
What is the difference between sale & final sale?
Sale. Pieces marked Sale are reduced from their original price. They remain eligible for return in line with our Returns Policy. Final Sale. Pieces marked Final Sale are heavily discounted and sold as final. These are not eligible for return or excha