How to Get Help With Your OrderUpdated 4 days ago

Something not quite right? We're here to help.

If your order isn't everything you hoped for — whether it doesn't suit your needs, has arrived faulty, or you've simply changed your mind — we're happy to assist with an exchange or return depending on your situation.

Please visit our Returns and Exchanges page for full details, or reach out to us directly at [email protected].

Getting in Touch

Our team is available Monday to Friday 8:30am – 4:30pm AEST (Brisbane time). We're closed on weekends and public holidays, so any messages received during those times will be attended to on the next business day. We aim to respond to all enquiries within 1 business day — thank you for your patience with our small team.

You're welcome to contact us through any of the following:

• Message us: help.thesomewhereco.com/contact
• Email: [email protected]
• Live chat: smwr.com.au
• Phone: 0434 711 422

If you're getting in touch about an existing order, please include your order number and the email address used at checkout — this helps us locate your details quickly and get things sorted for you sooner.