Shipping your Order
All of the details on shipping your SMWR order.
Dispatch & Shipping Timeframes
When will my order be dispatched?. Orders placed outside of sale periods are dispatched within the next business day, from our Brisbane warehouse. Pre-Orders. If your order includes a preorder item, the estimated delivery date is listed in the produc
How much is shipping?
We choose to partner with Australia Post and Direct Freight. Parcels can be sent with either authority to leave, or safe drop. Shipping Cost. All orders over $150 receive FREE Standard Shipping. Orders under $150, Standard Shipping is $7.95. Express
Do you ship to PO Boxes, Parcel Lockers or Parcel Collect?
Of course. We ship with Australia Post so we're able to ship to PO boxes, parcel lockers and parcel collect.
How Do I Track My Order?
You will receive an order confirmation email once you place your order. You'll then receive another email once your order has been dispatched, that one will contain your tracking details. Can't find the email? Make sure to check your junk as we may b
What should I do if my order is lost or delayed?
My order hasn't arrived. Orders dispatch from our Brisbane warehouse within one business day. During sale periods, please allow more time as our team works through every order carefully, and volume affects pace. If your order falls within that window
My order has been Returned to Sender
If your order has been returned to us. Packages are returned to our warehouse when delivery cannot be completed, this happens when Australia Post is unable to deliver to your address, or when a parcel held at a post office or depot is not collected w