When will my order be dispatched?. Orders placed outside of sale periods are dispatched within 2-3 business days. Pre-Orders. If your order includes a preorder item, the estimated delivery date is listed in the product description. Where you have ord

When will my order be dispatched?Orders placed outside of sale periods are dispatched within 2-3 business days.<hr>Pre-OrdersIf your order includes a preorder item, the estimated delivery date is listed in the product description. Where you have ordered other items alongside it, everything will be dispatched together.<hr>Shipping timesThe timeframes below are business days from dispatch. During peak holiday periods or in the event of postal disruptions &#x2014; weather, major events &#x2014; some delays are outside our control.Australia Standard 3-5 business daysAustralia Express 2 business daysUnited States Standard 3-5 business daysUnited States Express 2 business daysUnited Kingdom 3-5 business daysEurope&#xA0;(France, Germany, Spain, Italy) 3-8 business daysAsia (Singapore, Japan, China, Hong Kong, Taiwan, Malaysia) 3-5 business days<hr>Once your order is on its way, tracking confirmation will arrive in your inbox. If something looks off &#x2014; a parcel that isn&apos;t moving or appears to be heading the wrong way &#x2014; reach us at&#xA0;<a href="mailto:hello@smwr.com.au">hello@smwr.com.au</a>

Dispatch & Shipping Timeframes

Australia Shipping Cost. All orders over $150 receive FREE Standard Shipping. Orders under $150, Standard Shipping is $7.95. Express Shipping is available for $12.95. New Zealand Shipping Cost. All orders over $180NZD receive FREE Standard Shipping.

Australia&#xA0;Shipping CostAll orders over $150 receive FREE Standard ShippingOrders under $150, Standard Shipping is $7.95Express Shipping is available for $12.95<hr>New Zealand&#xA0;Shipping CostAll orders over $180NZD receive FREE Standard ShippingOrders under $180NZD, Standard Shipping is $14.99NZD<hr>United States Shipping CostAll orders over $100USD receive FREE Standard ShippingOrders under $100USD, Standard Shipping is $8.99USDExpress Shipping is available for $14.95USD<hr>Canada Shipping CostAll orders over $150CAD receive FREE Standard ShippingOrders under $150CAD, Standard Shipping is will be auto-populated for your region<hr>United Kingdom Shipping CostAll orders over $80GBP receive FREE Standard ShippingOrders under $80GBP, Standard Shipping is $8.99GBP<hr>France, Germany, Spain &amp; Italy Shipping CostAll orders over $90EUR receive FREE Standard ShippingOrders under $90EUR, Standard Shipping is $8.99EUR<hr>Singapore, Japan, China, Hong Kong, Taiwan &amp; Malaysia Shipping CostAll orders over $150AUD receive FREE Standard ShippingOrders under $150AUD, Standard Shipping is $8.99AUD

How much is shipping?

Of course. In Australis, we ship with Australia Post so we're able to ship to PO boxes, parcel lockers and parcel collect.

Of course. In Australis, w<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" id="isPasted">e ship with Australia Post so we&apos;re able to ship to PO boxes, parcel lockers and parcel collect.&#xA0;

Do you ship to PO Boxes, Parcel Lockers or Parcel Collect?

You will receive an order confirmation email once you place your order. You'll then receive another email once your order has been dispatched, that one will contain your tracking details. Can't find the email? Make sure to check your junk as we may b

<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You will receive an order confirmation email once you place your order. You&apos;ll then receive another email once your order has been dispatched, that one will contain your tracking details.<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Can&apos;t find the email? Make sure to check your junk as we may be hiding in there.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Still can&apos;t find it? Reach out to our&#xA0;Customer Service Team&#xA0;<a href="mailto:hello@smwr.com.au">here</a><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">, we&apos;d be happy to help.

How Do I Track My Order?

My order hasn't arrived. Orders dispatch from our Brisbane warehouse within one business day. During sale periods, please allow more time as our team works through every order carefully, and volume affects pace. If your order falls within that window

My order hasn&apos;t arrivedOrders dispatch from our Brisbane warehouse within one business day. During sale periods, please allow more time as our team works through every order carefully, and volume affects pace. If your order falls within that window, it is still being prepared.Once it leaves our warehouse, you will receive a shipping notification with tracking details.If your tracking has stalledCheck your tracking link for updates. If the parcel has not moved for an extended period, or is showing as lost, contact Australia Post directly to lodge an inquiry.<a href="https://helpandsupport.auspost.com.au/s/missing-or-lost-item" target="_blank" rel="noopener noreferrer">Lodge an inquiry with Australia Post</a>Please also let us know. We will open a case on our end and follow up independently.If your order is confirmed lostIf you added Shipping Insurance at checkout, we will work to resolve it, including resending your order where possible.Please reach out to <a href="mailto:hello@smwr.com.au">hello@smwr.com.au</a> and we will help resolve this for you.

What should I do if my order is lost or delayed?

If your order has been returned to us. Packages are returned to our warehouse when delivery cannot be completed, this happens when Australia Post is unable to deliver to your address, or when a parcel held at a post office or depot is not collected w

If your order has been returned to usPackages are returned to our warehouse when delivery cannot be completed, this happens when Australia Post is unable to deliver to your address, or when a parcel held at a post office or depot is not collected within their holding period.If your order is on its way back to us, we will contact you once it arrives. At that point, you can choose to have it resent (re-delivery shipping costs apply) or receive a refund on the order, excluding the original shipping charges.To avoid this, it is worth checking your tracking regularly. Australia Post will typically notify you when a parcel is awaiting collection, and holding periods are usually between 10 and 14 days before the item is returned.If you think your order may be heading back to us and want to get ahead of it, reach out and we will look into it.

My order has been Returned to Sender

Let's chat. If you reach us outside of hours, we will come back to you as soon as we can.