What should I do if my order is lost or delayed?Updated 3 days ago

My order hasn't arrived

Orders dispatch from our Brisbane warehouse within one business day. During sale periods, please allow more time as our team works through every order carefully, and volume affects pace. If your order falls within that window, it is still being prepared.

Once it leaves our warehouse, you will receive a shipping notification with tracking details.

If your tracking has stalled

Check your tracking link for updates. If the parcel has not moved for an extended period, or is showing as lost, contact Australia Post directly to lodge an inquiry.

Lodge an inquiry with Australia Post

Please also let us know. We will open a case on our end and follow up independently.

If your order is confirmed lost

If you added Shipping Insurance at checkout, we will work to resolve it, including resending your order where possible.

Please reach out to [email protected] and we will help resolve this for you.