Returns & ExchangesUpdated 3 days ago

RETURNS

Not completely in love with your order? No problem, we're happy to help with an exchange, store credit, or refund. Have your order number and the email address used to place your order ready, then click below to begin:

START YOUR RETURN

Things to Note:

• Items marked as final sale are not eligible for return or exchange.
• Returns and exchanges must be initiated within 30 days of delivery.
• All returned or exchanged items must be unused, in clean and saleable condition, with original packaging and tags attached, along with proof of purchase.
• Return shipping costs are at the customer's expense, unless unless you have opted in for Checkout+ or the item is faulty. For faulty items, please visit our Faulty Items & Warranty page.
• Approved refunds are processed to the original payment method within 3-5 business days, excluding any shipping costs.
• If your order included a Gift With Purchase and you choose not to return it, the RRP of the gift will be deducted from your refund.

What is Checkout+?

At checkout, you have the option to opt-in to Checkout+ which covers return shipping and shipping insurance to your order.

When coverage is selected, a return label is included with your order, no additional cost at the point of return. Your order is also protected against loss or damage in transit.

If you choose not to add coverage, returns remain available to you. The cost of the return label will be at your expense.

All returns are subject to our Return Policy.

Return Options

Choose how you would like your return resolved. Both options are available through the portal.

Instant Refund

Once Australia Post scans your return package, your refund is processed instantly, no waiting for the item to arrive back with us - as long as it's on its way back to us within 7 days of initiating your return. 

Exchange

Select the item or size you would like in the portal. Your exchange order is dispatched as soon as Australia Post registers the first scan on your return, no need to wait for it to reach us first.

Other Ways to Return

You're also welcome to return or exchange your item in person at our Banyo warehouse by appointment. To arrange a warehouse visit, please email [email protected].

Faulty or Incorrect Items

For faulty items, please reach out to our Customer Service team at [email protected] before initiating a return.

For more information, head to our Help Centre here.

Contact Us

Haven't answered your question or need help lodging a return? 

Please contact our Customer Service Team at [email protected] or 0434 711 422.