RETURNS. Not completely in love with your order? No problem, we're happy to help with an exchange, store credit, or refund. Have your order number and the email address used to place your order ready, then click below to begin:. START YOUR RETURN. Th

RETURNSNot completely in love with your order? No problem, we&apos;re happy to help with an exchange, store credit, or refund.&#xA0;Have your order number and the email address used to place your order ready, then click below to begin:<a href="https://smwr.com.au/apps/redo/returns-portal/login" target="_blank" rel="noopener noreferrer">START YOUR RETURN</a>Things to Note:<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Items marked as final sale are not eligible for return or exchange.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Returns and exchanges must be initiated within 30 days of delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">All returned or exchanged items must be unused, in clean and saleable condition, with original packaging and tags attached, along with proof of purchase.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Return shipping costs are at the customer&apos;s expense, unless unless you have opted in for Checkout+ or the item is faulty. For faulty items, please visit our <a href="https://smwr.gorgias.help/en-US/faulty-items-and-our-warranty-6280270">Faulty Items &amp; Warranty</a> page.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Approved&#xA0;refunds are processed to the original payment method within 3-5&#xA0;business days, excluding any shipping costs.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">If your order included a Gift With Purchase and you choose not to return it, the RRP of the gift will be deducted from your refund.</li></ul><hr>What is Checkout+?At checkout, you have the option to opt-in to Checkout+ which covers return shipping and shipping insurance to your order.When coverage is selected, a return label is included with your order, no additional cost at the point of return. Your order is also protected against loss or damage in transit.If you choose not to add coverage, returns remain available to you. The cost of the return label will be at your expense.All returns are subject to our Return Policy.<hr>Return OptionsChoose how you would like your return resolved. Both options are available through the portal.Instant RefundOnce Australia Post scans your return package, your refund is processed instantly, no waiting for the item to arrive back with us -&#xA0;as long as it&apos;s on its way back to us within 7 days of initiating your return.&#xA0;ExchangeSelect the item or size you would like in the portal. Your exchange order is dispatched as soon as Australia Post registers the first scan on your return, no need to wait for it to reach us first.<hr>Other Ways to ReturnYou&apos;re also welcome to return or exchange your item in person at our Banyo warehouse by appointment. To arrange a warehouse visit, please email <a data-fr-linked="true" href="mailto:hello@smwr.com.au">hello@smwr.com.au</a>.<hr>Faulty or Incorrect ItemsFor faulty items, please reach out to our Customer Service team at <a href="mailto:hello@smwr.com.au">hello@smwr.com.au</a> before initiating a return.For more information, head to our Help Centre <a href="https://smwr.gorgias.help/en-US/faulty-or-incorrect-items-6280270" target="_blank" rel="noopener noreferrer">here</a>.<hr>Contact UsHaven&apos;t answered your question or need help lodging a return?&#xA0;Please contact our Customer Service Team at <a href="mailto:hello@smwr.com.au">hello@smwr.com.au</a> or 0434 711 422.

Returns & Exchanges

If there's a fault with your product or you have received the incorrect item, please send us an email with your order number as well as all the details including photos. Please email us at: hello@smwr.com.au. Faults. If you have proof of purchase and

If there&apos;s a fault with your product or you have received the incorrect item, please send us an email with your order number as well as all the details including photos. Please email us at: hello@smwr.com.au <hr>FaultsIf you have proof of purchase and the item is deemed faulty, we will organise either a replacement part if possible, a full replacement of the item or a refund if you prefer.&#xA0;Please note, refunds will only be processed back to the original payment method used. If you used a gift card, the funds will be returned to the gift card.&#xA0; If your item was a gift, we do require as much information as possible e.g. A receipt or proof of purchase, order number, or name of the person who placed the order. We may not be able to help you if we don&apos;t have this information, but we will do our best.&#xA0;If your item was purchased from a stockist of SMWR, they will take care of your exchange or refund. Please reach out to them directly.&#xA0;<hr>Receiving the Incorrect ItemIf you receive an incorrect item, please contact SMWR as soon as possible. Once the issue has been confirmed, we will arrange for the correct item to be dispatched to you and provide a prepaid return label for the incorrect item. Please ensure the item is returned in its original condition and packaging where possible. Thanks for your patience while we get this fixed up for you.

Faulty or Incorrect Items

Let's chat. If you reach us outside of hours, we will come back to you as soon as we can.